JT Pedersen provides two additional items for thought, appended to Lee Coutler’s own BPO success observations.
The challenge with going green is not technology. It isn’t people. It is business. Can you sustain it?
At times it seems complexity, especially unnecessary complexity, is winning the day. But Why? A key reason: Simplicity can require courage and hard work.
You’ve drunk the Kool-Aid, you’re doing outsourcing, but do you -know- if you’re getting your money’s worth? JT discusses.
-How- you use Twitter, Facebook, or other similar services, is really a second-class question. Do you know -why- you even want to do it?