What is SaaS? Sales model or tech platform. The customer needs a car. What’s under the hood, Rayovac or Duracell? Don’t care. Does it do what I want?
We are still early in SaaS’ life cycle. There are a number of common myths about SaaS value. Often the result of people ‘wanting’ SaaS, the next new thing, to be more than it really is…too soon.
Fully evaluating a SaaS service provider requires you look beyond features and benefits, and at the vendor itself. SaaS is as much about relationships and endurance as it is short-term F&B.
The key to success is clear: Smooth, rapid, delivery of a product demands effective, clear, and complete communication between all involved parties. It is better to risk over-communicating than the alternative. And, only through frequent communication can teams hope to adapt to change (they need to know about it).
Maybe we should call these Software Anthropology meetings.
One thing I learned early on in my career is (when providing a ‘solution’) to avoid breaking your solution pricing apart. I’ll just touch on two basic reasons in today’s post.