…more than one solution deployment fail and turn into a huge waste of capital, simply because no one would use it! Sometimes it’s causes are simple…
However you do it, understanding true cost of your business is critical. To do so you need a complete understanding of all the functional (cost) components of your business. And, take into account how your senior-most IT managers (i.e. CFO and CIO) view IT. Does SaaS = IT = SaaS, or no?
As the consumer of SaaS, you need to consciously plan for service disruptions. Can you protect yourself if the failure occurs locally, or at the service provider’s end? What about outages of various durations?
Generally considered Universally True: It costs more to get a new customer than to keep an old one. Why is it then, so many service providers neglect their old customers? The ones already paying their bills?
JT Pedersen adds a few of his own suggestions on things to consider, when selecting a vendor…or business partner for that matter. Items like References, Financial Strength, Training, MSA and SLAs.