Date: November 13, 2012

Author: JT

Tags: , , , , ,

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Leading the Crusade: Against the Communication Monster

In many customer or client engagements, there lies a story, full of intrigue and mystery, set against a dark monster dwelling deep in their midst.

The telltales the monster lurks can be seen if you watch. Questions asked go unanswered, or the questions are short, clipped, halting. It’s clear the monster has a good grasp on it’s domain when…