JT Pedersen adds a few of his own suggestions on things to consider, when selecting a vendor…or business partner for that matter. Items like References, Financial Strength, Training, MSA and SLAs.
For years, when I thought of the ‘wave’ in a marketing context, I thought of Coca-Cola. Well, the old wave is about to be trumped by a New Wave. And it isn’t from Coke.
For the newcomer to an organization, institutional knowledge (aka ‘fact’) is almost immediately recognized. As you meet with people, you are frequently exposed to ‘facts.’ Institutional knowledge, or ‘memory,’ is formed of those tidbits of foundational knowledge on which decisions are based, often pre-dating the individual(s) providing them.
Institutional knowledge is something that, the older it gets, is increasingly subject to becoming a factoid. A ‘factoid,’ in an original definition was simply considered a snippet of a fact. Over time, the definition has evolved to be, “something which becomes accepted as fact, although it may not be true.” (Oxford English Dictionary)
How do you lead? Do you have all the ideas, yourself? Or, do you struggle…? JT discusses the notion of simply ‘asking questions.’